Privacy notice

• When you use a cabinet: the time and value of your purchase, the product you took, and images from the cabinet cameras.
• When you use our questions and chat: what you ask, and any contact details you choose to give us.
• When you use the claim form: the machine number, the date and time, what happened, the amount, and your email or mobile number.

We never see or store your full card number, and we will never ask you for it. Payments and refunds are handled by our payment processor and go back to the card you paid with.

To complete your purchase, answer your questions, resolve refunds and disputes, keep our cabinets stocked and working, and meet our food safety and tax obligations.

We do not sell your information and we do not use it for advertising.

If you tell us about an allergy or your health, we treat it as sensitive. We use it only to answer you, we delete it within 90 days, and we never use it for marketing or share it.

Always check the pack. Our assistant gives general information only; the pack is the authority.

Cabinet cameras are used to identify the product you took so that you are charged correctly. We do not use facial recognition, we do not try to identify you, and we do not use the images for marketing.

Messages you type in the help chat are processed by our AI provider, Anthropic, in the United States, to understand your question and write an answer.

Card numbers are removed from your messages before they are processed. Please do not type card numbers, CVV codes or banking details in the chat.

Anthropic processes these messages on our behalf only, to provide the answer. If you prefer not to use the chat, you can contact customer care by phone or email instead.

• Camera images: 30 days, unless needed for a dispute.
• Chat, enquiry and claim records: 12 months.
• Allergy and health information: 90 days.
• Purchase records: 6 years.

Our website, chat records and claim records are stored on servers in Canada. Chat messages are also processed in the United States by our AI provider, as described above.

You can ask to access, correct or delete your information. We will respond within 30 days. If you are not satisfied, you can complain to the Office of the Privacy Commissioner of Canada.

Privacy Officer, MIR Smart Mart — Abdelrahman Rshaidat
Privacy Officer email: info@mir-ai.ca

Customer care (24/7): info@mirsmartmart.com